Patient survey

Patient views and opinions help us to improve services and respond to the needs of our patients.

Up until 2014 the practice was contracted to complete a patient survey every year, but it is no longer compulsory.

The Springfield Patient Participation Group (SPPG) wanted to continue the survey, and the practice handed over editorial control to the SPPG.



How does it work

The SPPG reviewed the survey and agreed on which questions to ask patients.

 Survey questions   

The survey was conducted in April 2016. Patients attending the practice were invited to fill out a questionnaire. We also emailed out the survey to patients who have given us their email address, to complete online.

340 people completed a questionnaire, 129 of which were done online. 

 2016 Results

2016 Action Plan

The SPPG reviewed the results and the more detailed comments made by respondents. Areas for improvement were highlighted and an action plan agreed.

A summary of the action plan can be seen below

 Action plan