Patient views and opinions help us to improve services and respond to the needs of our patients.
Up until 2014 the practice was contracted to complete a patient survey every year, but it is no longer compulsory.
The Springfield Patient Participation Group (SPPG) wanted to continue the survey, and the practice handed over editorial control to the SPPG.
The SPPG reviewed the survey and agreed on which questions to ask patients.
The survey was conducted in January 2024. 4741 text messages were sent to patients inviting them to complete the survey . Patients attending the practice were also invited to fill out the paper questionnaire.
661 people completed a survey.
The SPPG reviewed the results and the more detailed comments made by respondents. Areas for improvement were highlighted and an action plan agreed.
A summary of the action plan can be seen below
